第60章 Truffle 松露
餐厅篇 Pt.2 |像当地人一样点餐
2018.05.02
Jeff
CSE3
课程导读
在第一节课中，我们对小费文化已经有了基本的了解。谈到餐厅的小费文化，其实还要做一点补充，小费不是给餐馆的，而是给特定的服务员，作为对 TA 服务质量的奖励。一个餐桌会有一个特定的服务员负责，所以最后的小费也会给 TA。在这种文化下，国外的服务员可能就更热情，比如点餐前会跟顾客寒暄，点餐后有时会问顾客对菜品是否满意等等。所以这也来到了我们的另一个尬点:到底怎么跟服务员轻松自然地聊天和互动？还有一个尬点是点菜看不太懂菜单怎么办？最后可能还有一个小尬点，就是吃完了服务员会问你菜品味道怎么样，这个时候是实话实说，还是走走形式说几句客套话呢？快来听今日讲解，希望能帮大家像当地人一样老练地点餐，和服务员轻松互动。
英文原文
▍本节重点
1.餐厅的小费文化
a.不是直接给餐馆，是给特定的服务员
b.服务人员分工合作
· hostess
· Another waiter takes over. A waiter or waitress.
· your designated waiter or waitress for the entire meal
· So that's the one you should tip.
c.收入分配/分摊风险
当天结束的时候，小费会放在一起，waiter 拿最高的百分比，带位的人分到一部分，收拾餐桌的也会分到一部分
· percentage or point system
· waitstaff
2.如何与服务员轻松自然地聊天和互动?
a.一般服务员会先跟顾客打招呼
· Hey guys， how is everyone doing?/ Is everyone having a good day?/ How are you guys doing today?
· Hey guys， how are you guys doing today? My name is … I'll be taking care of you today.
b.如何回应
· We are doing very good. How are you?
· Doing good. How are you?
c.可以记一下对方的名字，对方会很开心，服务也会更好
3.餐前点饮料
a.服务员会先问一下要不要点饮料
· Can I start you off with something to drink?
· Would you like something to drink?
b.欧美人会先喝点茶或饮料，顺便看菜单
·饮料 beverage
·在欧洲可能会听到 With gas， or no gas?
·气泡水 sparkling water
4.餐前互动和“中场休息”
a.还在看菜单
· Are you guys ready to order， or would you like a couple of minutes?
· Would you like a couple of minutes to look at the menu?
· Can/May I take your order?
· Give me a minute to look it over.
· I need a couple of minutes.
b.“中场休息”
· How do you like the food?
· How's the food， everyone? Is everyone doing OK?
· Oh， it's good. It's wonderful.
· Oh， everything is great. Thank you.
· It's really good.
· Yeah， we are doing good， thank you.
· Oh， the food is wonderful， thank you so much.
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